Satisfying our customers is a business philosophy that we respect, practice, and emphasize in our business.

Need to Return a Product or get a Refund?

PRODUCT MUST BE RETURNED IN ORDER TO GET FULL REFUND

To return a product at nspcentral.com, you'll need to request a Return Merchandise Authorization (RMA) number. This can be done by contacting our service department at sales@nspcentral.com, or by telephone. NO returns of any type will be accepted without an RMA.

To request an RMA:
Monday - Friday: 7 a.m. - 9 p.m. CT
Saturday: 9 a.m. - 5 p.m. CT
By e-mail: sales@nspcentral.com

We'll need the following information to authorize your return:
- Customer name
- Invoice number
- Item number(s)
- Nature of the problem

In general, Nspcentral.com accepts returns on merchandise from select manufacturers within 30 days. However, Nspcentral.com reserves the right to authorize product returns beyond 30 days from the invoice date. If the product is accepted after 30 days, credit will be issued toward one of the following:

 

• FUTURE PRODUCT PURCHASES

• PRODUCT MUST BE RETURNED IN ORDER TO GET FULL REFUND

• A FULL CASH REFUND
• ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON RETURNED ITEMS. Customers are responsible for all shipping charges back to nspcentral.com on returned items, and nspcenral.com will pay the shipping charges on the replacement or exchange item(s) going back.
• SEND YOUR RETURN VIA COURIER TO THE ADDRESS BELOW:

   

  • Natural Connection
    1217 S. Santa Fe
    Salina, Kansas
    USA  67401

Returns within 30 days from invoice date can be for exchange, replacement refund or credit at nspcentral.com discretion. Please be aware that specific manufacturers have more restrictive return policies.